I worked at Disneyland after graduating high school in 1998. I have fond memories of training and orientation that taught us newbies all sorts of stuff about the park. We learned the importance of knowing the history, policies, and procedures of every part of Disneyland. In recent years I’ve often wondered just how much park Cast Members are expected to know. I went around Magic Kingdom at Walt Disney World and asked basic questions and wrote down the answers.
Journey of the Little Mermaid (Former site of 20,000 Leagues Under the Sea)
Me: “What used to be here?”
Young man and young woman: “No idea.”
Me: “I think it was a submarine ride.”
Young woman: “No, not to my knowledge.”
Young man: “It was a bare field of land.”
Me: “I remember a submarine ride.”
Young man: “Oh, ‘Leagues Under the Sea’?”
Storybook Treats (Across from former site of 20,000 Leagues Under the Sea)
Me: “Where’s the submarine ride?”
Young man: “I have no idea what you are talking about.”
Older man: “Umm... Don’t know what that is.”
Middle-aged man: “Never heard of one.”
Me: “I loved it when I was a kid. I know it was here.”
Manager: “Maybe it was in a different park. Are you sure you rode one here at Magic Kingdom?”
Me: “Positive.”
Different manager arrives: “It was called 20,000 Leagues Under the Sea and it was my FAVORITE as a kid. I loved it. It was right over there. It was a large ride and was just beautiful. I miss it a lot. What would you like to know about it?”
The Many Adventures of Winnie the Pooh (Across from former site of 20,000 Leagues Under the Sea)
Me: “I remember a submarine ride. Where was that?”
Young lady: “Umm I don’t think there was one.”
Me: “I think it was over there.”
Another young lady: “I think that was always just nothing.”
Me: “What was this place before it was Winnie the Pooh?
Both ladies: “Mr. Toad’s Wild Ride.”
Young man arrives: “I can help you. 20,000 Leagues Under the Sea... Mr. Toad... 1971... The following books and videos might interest you... Let me write them down.” (Several minutes of intelligent conversation after which I learned he had already clocked out for the night.)
Stroller Parking near “it’s a small world” (Former site of Skyway to Tomorrowland tower)
Me: “What was here before?”
Man: “Empty space.”
Lady: “Skyline ride.”
Yankee Trader gift shop (Next to former site of Skyway to Tomorrowland tower)
Me: “What was out there before all that construction?”
Lady: “Nothing.”
Other lady: “Glider ride.”
Me: “What are they building?”
Lady: “They didn’t tell us.”
(Later that day)
Me: “What are they building out there?”
Man: “A new ‘Tangled’ area that will offer great places to rest.”
Me: “Like restrooms?”
Man: “Not only that, but places to sit and charge your phone and other devices.”
Haunted Mansion
Me: “What can you tell me about the history of this ride?”
Two young ladies and one young man: (Each knew all sorts of history about the attraction and the surrounding area).
Columbia Harbour House Restaurant
Me: “Question. Did Walt Disney ever eat here?”
Young lady: “I... don’t know... Well he never lived to see the park open...”
Me: “But I’ve seen photos of him on rides and stuff.”
Young lady: “Well maybe he did live to see the park built.”
Frontierland Mercantile
Me: “Where’s Carousel of Progress?”
Lady: “Ummmm. Peoplemover?"
Me: “No. Carousel of Progress.”
Lady: “I don't know what that is.”
Older lady: “It shows different areas. I mean eras. Walt saw live people acting it out in the 1940s and said he wanted to make that but with animatronics.”
Me: “Where did Walt see it?”
Older lady (asking a young man): "Where was that place Walt went to get ideas?"
Young man: "Queens. It was a World's Fair" (Rolled his eyes.)
Country Bear Jamboree
Me: “I’d like to know about the history of this attraction.”
Older gentleman: “Well, this location opened in 1971 and was...” (Continued with many fascinating and accurate facts.)
Young lady inside: “Disneyland’s version opened after this one...” (Proceeded with the history of the attraction in both locations including Disneyland's dual theaters.)
Pecos Bill Tall Tale Inn and Cafe (Near Splash Mountain)
Me: “Is that open?” (Pointing to Splash Mountain)
Lady: “No. They are fixing it.”
Me: “What's it called?”
Lady: “I don’t know.”
Me: “What happens in the ride?”
Lady: “They have boats and the boats crash down.”
Now does everyone working in the parks need to know the history of everything? I don't think so. Should they know a few basic things about their location? Yes. If they don't know the answer to a question, should they try to find an accurate answer? My group in 1998 was taught to do this.
Now many Walt Disney World College Program interns had arrived less than seven or eight weeks prior to my quizzes. I tried to avoid quizzing too many CPs for this reason. But had they been properly trained, wouldn't they have had some fresh history in their minds? Many of the people who didn't know a single answer had been working at the park for years. A few actually mentioned that Walt Disney World is no more than a job to them. What happened to putting on a good show, "Cast Members"?
COMING SOON! Part 2. Plus Pop Quizzes: Disneyland.
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Little Box of Treasures
THEN AND NOW: MK Fantasyland [Part 1]
Matterhorn for Magic Kingdom Fantasyland